FAQ

SHOPPING & ORDERING

How can I find what I'm looking for?

There are lots of ways to find exactly the product(s) you're looking for. One easy way is to use our Search feature, found on each page. You can search by keywords, such as “bowling ball,” the name of the bowling ball or you can enter a product number. Our Search will provide you with the best matches to your query. Another way to find what you're looking for is to navigate by category. For example, if you're looking for a pair of shoes simply go to the left of the web page and click on “Bowling Shoes.” From there choose from the list of available manufacturers. Still can't find what you're looking for? Call one of our sales reps at 203-384-4990 and they will be happy to assist you.

How do I place an online order?

Shopping and ordering online is a breeze at our online store. First select the item you desire, enter the quantity you would like to purchase and click the "Add to Cart" button. This will put the desired item into your shopping cart. If there are more items you would like to purchase click on "Continue Shopping". If you need to make a change to the quantities that you have in your basket, change the quantity number. When you have all the items in your shopping cart that you desire click "Checkout" or "Shopping Cart". When on the "Checkout" page you may sign in to your existing account or if you are a new customer you may create a new account. Please verify that the quantities and items in the shopping cart are accurate and that your "Billing, "Shipping", and Credit Card information are correct. If so, then click "Place Order".

New customers

If you haven't completed an online transaction with us, it's quick and easy to create an account. Begin by clicking on 'Register' at the top of each page. This will take you to the account ‘New Account' page. Once there, fill out all the information under "Create New Account". Next you'll go to the account registration page where you'll be prompted to enter some relevant information to create your BowlingBallDepot.com account. Once completed, our website will recognize your registered email address. For future transactions, all you'll have to do is enter your email and registered password.

Returning customers

If you are an established BowlingBallDepot.com customer who has made an online purchase and has an account set up, all you will need to do is click on 'Sign In' and sign in with your email address and password. Once your order is completed you will receive an order confirmation number and an order confirmation email. We recommend that you keep these for your records until you receive your order.

Can I contact you with questions about my order?

If you have questions on a product or service, contact BowlingBallDepot.com service for assistance M-F 10am-4pm (EST) at 203-296-9640 (USA) or (International), or click here to send an email to customer service.

What is BowlingBallDepot.com's pricing policy?

From time to time errors and typos occur. BowlingBallDepot.com reserves the right to correct these errors on the BowlingBallDepot.com web site, email, banner ads and any other web related media. For questions related to pricing please contact BowlingBallDepot.com Customer Service at 203-296-9640.

PAYMENT OPTIONS

What forms of payment does BowlingBallDepot.com accept?

At BowlingBallDepot.com we accept a variety of online payment options. The following forms of payment are accepted:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Money Order or Certified Check

What forms of payment are available for international orders?

All pricing for international orders are in U.S. dollars. The following forms of payment are accepted:

Paypal
Money Order or Certified Check

GIFT CARDS

Does BowlingBallDepot.com offer gift cards/certificates?

We offer gift cards/certificates for purchase here. They are easy to redeem online.

What shipping charges apply to gift cards?

BowlingBallDepot.com gift cards are delivered electronically via email to the recipient email address supplied when purchasing the gift card. If you would like the gift card send by mail there would be no delivery charge for standard delivery via the U.S. Postal Service. Standard delivery will arrive within 7 to 10 business days.

Please note that you must purchase multiple gift cards separately in order to ship them to different addresses.

How can I redeem my gift cards?

Gift cards can be used with any online order.

Can I use a gift card as a partial payment for any BowlingBallDepot.com purchase?

Yes. Gift cards can be used with any online order. Upon checkout, once you are in the Shopping Cart/Checkout page simply enter your gift card in the coupon box and then click "Add to Cart".

YOUR ACCOUNT

How can I checkout?

Click on the shopping cart in the upper right hand corner of your screen. Then click "Shopping Cart". Next click "Checkout" above order summary. Next you will set up a ne account or sign in with an existing account.

How can I be certain that my order has been received?

Upon completion of your order an order confirmation page will appear with an order number. BowlingBallDepot.com will also send you an order confirmation e-mail specifying the products and quantities ordered, shipping and sales taxes (if applicable), and shipping address to your designated email address. Please note that this can only occur if the email address you submitted upon registration is still active and accurate. If there are any errors with your order after completion (Shipping address, items ordered, quantities) please contact immediately via email by or phone. Please refer to your order number when contacting customer service. Click here to send an email to customer service.

Can I change my online order?

If you need to make a change to an existing online order after submission, please contact BowlingBallDepot.com Customer Service by phone 203-296-9640 or email us as soon as possible. Although we will try our best to accommodate your change, BowlingBallDepot.com cannot guarantee that the order change can occur once it is submitted. Please include your name and order number. There may be a slight delay between your online order submission and the download to our order processing system; therefore, it is vital that you have all the necessary information available for one of our Customer Service Representatives.

SHIPPING & DELIVERY

What are my shipping options?

Most packages are shipped domestically using UPS or FedEx. At the time of check out the customer can choose Ground, 3-Day Select, 2nd Day Air, Next Day Air Saver, and Next Day Air. The day a package is shipped is not consider a shipping day. Thus if you select 2nd Day Air (order submitted before 2 pm, EST) and the order is placed on Monday, the package would not be received until Wednesday.

International Customers may select either UPS or USPS (United States Postal Service) for methods of shipping. Packages being mailed using USPS have no guarantees on date of delivery.

Where can I find information on international shipping?

Information about BowlingBallDepot.com international shipping policies can be found on this page.

Why has my order been delayed?

Shipping delays may occur during busy holidays or the beginning of the fall bowling season. We will do our best to accommodate last-minute and expedited orders placed during these times. In general, online orders ship within two business days upon submittal. "Next Day Air", "2-Day Air", and "3-Day Select" deliveries are based on when orders leave Buddies Pro Shop. Orders must be placed by 2 pm (EST) Monday-Friday in order to be eligible for that day's "Next-Day Air", "2-Day Air", and "3-Day Select" shipments. If you are specifying expedited shipping requests over the weekend, please note that an order placed over the weekend will not be shipped until Monday.

Where is my order being shipped from?

The majority of orders are processed and shipped from our headquarters in Fairfield, Connecticut. We also ship items or entire orders from other locations thoughout the country. Our goal is for you to receive your order as quickly as possible.

Can I use my own FexEx or UPS account to ship my order?

Sorry but at this current time we can not bill to other FedEx or UPS accounts.

RETURNS

What is your return policy?

BowlingBallDepot.com return policy can be found on here.

How do I return merchandise?

Please fill out a Return Form. Within 72 hours our customer service team will reply to your request detailing where to return your item(s). Return all items using UPS or FedEx. All items should be returned in its originally packaging and packed inside of a protective box.

PROFESSIONAL BOWLING BALL DRILLING

Can BowlingBallDepot.com Drill my ball?

Yes. You would need to email us your specs or fax us your specs. You can also submit your specs on DrillSheet.com and email us a screenshot. We also offer a free pick up service for your best fitting ball. After placing an order for the drilling service needed on your new ball, click here to email our customer service team and ask for a return label.

What are BowlingBallDepot.com fees for drilling?

We offer many drilling options. Prices start as low as $30. We also do Turbo Switch Grip and Vise Interchangeable Thumb (IT) systems. Click here for all of our drilling services and prices.

If I send in a ball is there any charge to get the ball back to me?

If you make a purchase to have a ball drilled by Bowlingballdepot.com then there is no charge to get your original ball back to you.

SHOE SIZE PROTECTION AND BAG PROTECTION

What is Shoe Size Protection?

By purchasing "Shoe Size Protection" at the time of purchase you eliminate all costs of returning the new shoes that do not meet your satisfaction to BuddiesProShop.com and having new shoes sent to you. Shoes must be returned in brand new condition. Please try on your new shoes on a DRY CLEAN SURFACE, to make sure they fit correctly. We CANNOT exchange shoes that have been used or worn on the lanes. SHOES MUST BE IN PERFECT CONDITION TO BE RETURNED OR EXCHANGED. You may not purchase protection after the shoes have been shipped. This is good for one return and reshipment only. Note: Customer has 30 days from order date to request exchange. *Only available to customers shipping within the continental U.S.A.

What is Bag Protection?

By purchasing "Bag Protection" at the time of purchase you eliminate all costs of returning bags that do not meet your satisfaction in new condition upon receipt and having a replacement bag sent to you. Bag Protection also eliminates these costs with regard to claims for defective merchandise covered under the manufacturer's warranty. You may not purchase protection after the bag has been shipped. This is good for one return and reshipment only. Note: Customer has 30 days from order date to request exchange on NEW bag. *Only available to customers shipping within the continental U.S.A.

PIN POSITION AND TOP WEIGHT

What is Pin Position and Top weight?

All bowling balls have different pin distances out from the CG and various top weights. Usually your pro shop professional will decide what specifics he wants based on your span, relative to where he wants to place the pin and cg and if he wants to use a balance hole. These specifics aren’t necessary for the consumers to choose, but we allow you to pick what you want and we fill all orders exact or as close as possible based on availability.

Pin Position – The pin distance describes how far the pin and the cg are apart. A pin-in ball is where the pin and cg are any where from 0-1” apart. A pin-out ball is where the pin and cg are any where from 1” + apart.

Example #1: Balls with a 0-1” pin will get the ball into a slightly earlier roll with slightly less flare potential.

Example #2: Balls with a 3-4” pin out will give the ball slightly more length and more flare potential than the ball in example 1.

Top Weight – The amount of imbalance placed in the bowling ball to offset the removal of weight from the gripping holes. Average top weight ranges from 2-4 oz.

Example #1: Balls with 2 oz or less top weight will get the ball into a slightly earlier roll.

Example #2 Balls with 2 oz or more top weight will give the ball slightly more length than the ball in example 1.

Again, all these things are best left up to your pro shop professional, but when you are doing online ordering and aren’t sure what exactly you need go off of the information above. Remember these are all small adjustments in the balls reaction, if you ordered a 3-4” pin and all that is available is a 1-2” pin, don’t worry. Your pro shop professional can still drill the ball to react how you want it.

Pins 1-4 inch are industry standard, along with 2-4oz top weight.

The Correct Layout, along with Bowler Ability are the biggest factors in the balls performance.

Description provided by Hank Boomershine from Storm Products & Roto-Grip